Terms & Conditions

Last updated: April 2026

1. About these Terms

These Terms & Conditions ("Terms") govern your use of the PSS Wellness Studio website (psychesoundsmell.co.za) and any sessions, workshops, products or other services you book or purchase through us. By using the website or making a booking you agree to these Terms.

2. Who we are

PSS Wellness Studio is operated as a sole proprietorship based in Klein Brak River, Mossel Bay, 6503, South Africa. References to "we", "us" and "our" mean PSS Wellness Studio.

3. Bookings & payments

• Sessions and workshops can be booked via the contact form, by email at info@psychesoundsmell.co.za, or by phone at +27 76 643 2014.
• Prices are listed in South African Rand (ZAR) and are inclusive of all applicable taxes unless otherwise stated.
• Confirmed bookings require payment in full or a deposit, as agreed at the time of booking.
• Group sessions and pop-up retreats may have minimum and maximum participant counts. Where a minimum is not met, we reserve the right to reschedule.

4. Cancellations & refunds

• Please notify us at least 24 hours in advance if you need to cancel or reschedule a session.
• Cancellations made within 24 hours of the session may be charged in full at our discretion.
• Workshop and retreat refund terms vary by event and are communicated at the time of booking.
• Digital gift certificates are non-refundable but may be transferred to another recipient.

5. Health & suitability

Our therapies are complementary to, not a substitute for, medical care. You should consult a registered medical practitioner regarding any health condition. Please disclose relevant health information when booking so we can adapt the session safely. We reserve the right to decline or modify a session where it would not be appropriate.

6. Products purchased through the shop

• Product descriptions, images and prices on the website are intended as a guide. We do our best to keep them accurate but errors may occur.
• Products are dispatched once payment is confirmed. Delivery timeframes vary by location.
• Faulty products may be returned for repair, replacement or refund in line with the South African Consumer Protection Act.

7. Intellectual property

All website content — text, images, photography, logos, audio recordings — is owned by or licensed to PSS Wellness Studio and is protected by South African and international copyright. You may not reproduce, distribute or commercially exploit any of this content without prior written permission.

8. Limitation of liability

To the maximum extent permitted by law, PSS Wellness Studio is not liable for any indirect or consequential loss arising from your use of the website, attendance at a session or workshop, or use of a product. Our total liability for any claim is limited to the amount you paid for the relevant session, workshop or product.

9. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date.

10. Governing law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the non-exclusive jurisdiction of the South African courts.